This Privacy Policy explains how Flora Essence handles personal data in connection with its language courses, tutoring services, website use, and related communications.
Use the contact details below for questions about this policy or the handling of personal data.
We use personal data to respond to inquiries, assess course level, match participants to suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review progress, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, and other administrative functions. Where third parties act on our instructions, they are expected to use the data only for the services they provide and to maintain appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests. We may also share information where disclosure is necessary to prevent fraud, address security issues, or support a legal claim.
We may collect identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, attendance information, payment-related records, and communications sent through our website or by other booking methods. We may also process limited technical data such as device and browser information, log data, and cookie-related identifiers.
We receive personal data directly from users when they submit a contact form, book by phone, email, or center visit, request level screening, confirm course terms, or enrol in a course. We also obtain data from records created during scheduled lessons, guided practice, progress reviews, and from technical systems that support the website and booking process.
Our website may use essential cookies to support page functions and security, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose.
You may block or delete cookies through your browser controls and, where available, adjust preference settings on the site. If cookies are disabled, some pages or forms may not work as intended, and certain preferences may need to be reset on later visits.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing activities. You may also object to processing in limited circumstances and ask for clarification about how your data is used.
To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. We will assess each request under applicable law and respond within a reasonable period, taking into account the complexity of the request and any legal exceptions that apply.
Personal data is retained for the period needed to manage inquiries, enrolment, course delivery, payment administration, progress review, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is necessary for accounting, tax, or other lawful obligations.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or other suitable communication channels.
